City Opens Tempe311 Call Center to Assist Residents

Posted on | July 23, 2012 | No Comments

Do you spot some graffiti on a nearby wall? Is there a streetlight that just went out in your neighborhood? Do you want to ask a question about your recycling service? The City of Tempe has got you covered on these and many other topics through one of the state’s first centralized call centers. We call it Tempe 311 and it truly is One Call to City Hall.

Tempe 311, the city’s Customer Relations Center, provides a fast and easy way for community members to connect with their city, making life easier and providing greater value and service. Residents no longer need to search for the right number to call. On weekdays between 7 a.m. and 5 p.m., all they need to remember are seven digits: 480-350-4311. Specially trained employees have access to information on just about any area of the city – and if they don’t know the answer, they will rapidly find the people who do. The system also streamlines the process for getting requests for service to city employees in the field, making resolution of issues even faster.

But Tempe 311 isn’t just a call center. Community members can also submit requests and questions via an online request form at www.tempe.gov/311. Starting in July, they can also use a new mobile phone application to request service.

It is important to note that residents should continue to reach the Tempe Police Department in one of two ways: 911 for emergencies; and 480-350-8311 for reports of issues like minor property crimes and loud parties.

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